knot so borrowed

policies


rentals

The team at knot so borrowed wants to accommodate each and every bride as much as possible.  Our rentals typically start on the Thursday before your event and are due back by the following Monday before 5pm.  We are open to extending the policy for Friday or Sunday events depending on availability of the items.


how to select & reserve your items

Once you decide on the items you want to borrow for your event, send us your wish list from the contact tab along with the date you need them.  Once we receive your request we will get back to you with a quote and the item availability. After you accept the invoice and we receive a signed contract, a 50% deposit will be required for your items to be reserved for your date. The remaining balance is due one week prior to your event.


items out on temporary loan

If you fall in love with one of our pieces but want to take it to your venue or florist we offer a temporary loan service for single items.  It’s completely free of charge and you can take it for 3-5 days as long as it is available during the time you are requesting.  Up to 3 items are allowed to be out on loan per person per time. The same policy for damaged\lost items applies to this service.  We want you to be completely happy with all of the items and this is a great way for you to invasion them on your wedding day without worrying till the few days before. A deposit is required but will be fully returned when the items are brought back.  


delivery

We will gladly deliver your rental items up to 20 miles from downtown Pittsburgh for $50 each way. After 20 miles we will charge a $.59/mile fee.  If you wish to have your items picked up from the venue that night or the following day, the same delivery fees will apply. If your items require a rental truck you will be charged the cost of the truck plus the $50 delivery fee. You are more than welcome to pick up and return the items yourself to save on costs.


damaged or lost items

If the items are damaged or not returned to us within the contracted time allowance, your credit card will be charged three times the cost of the rental fee for each damaged or missing item.